Here is a list of Frequently Asked Questions for Product, Delivery, and Payment Questions
This Smart Walking Stick collection is available for sales at the Service Center but not available at our Corporate Office at One-North. However you can simply buy it Online. Alternatively, you can experience this amazing collections of Smart Walking Stick at our Retail Outlets.
Yes, The Smart Walking Stick comes with 1 year warranty from manufacturing defects. Just present the item together with the receipt at our Service Center.
Absolutely, as it is designed as a walking aid, they will allow it on-board plane. The battery in the Smart Walking Stick is similar to those that is in the mobile phone, thus there is no issue in bringing it on-board plane.
For Model with Essential (Manual Alarm) Handle And MP3 (Auto Fall-Alarm) Handle, the battery specification is: Lithium Ion Battery 3.7V 550mAh.
The walking stick is packed with Lithium ion battery 3.7v 550mAh. – UN3481, PI966 Section II (not regulated)
Packed With Equipment
Contained In Equipment
Yes, there is an in-built battery in the handle similar to those that is in the mobile phone. It comes complete with a USB charging cable. A typical charging time of 2 hours can last the LED Light for about 10 hrs and 5 hrs for the MP3 Player or Alarm.
For dementia patient, we will recommend the amazing MP3 model. Numerous research and authentic reports have proven that Music Therapy can help in cognitive capability and greatly reduce the rate of deterioration from dementia.
Yes, this excellent product is meticulously engineered to take the user weight of up to 120kg.
Yes, even though the fascinating chair is design to be seated facing the handle, however many of our existing client sit side ways with one hand resting on the handle bar. Please be mindful that siting in reverse manner (handle behind our back) is not recommended. You can experience this amazing Smart Walking Stick at our Retail Outlets.
Upon successful transaction, we will process your order immediately. You should be enjoying this revolutionary product within 1 - 3 working days.
In such cases, we will try our best to deliver your item as soon as possible, subject to the availability of our delivery team. Drop us an email to email@example.com or WhatsApp us at +65-8876-8501 to inform us of the situation and we'll work something out for you.
Yes, select "Self-Collection" during checkout. The system will not include delivery charges. Call 69175707 or WhatsApp 87829952 to make an appointment to pick up at the Service Center.
Just drop us an email to firstname.lastname@example.org or WhatsApp us at +65-8876-8501 as soon as you can to inform us of the changes you would like to make.
Due to certain limitations by certain organizations, we do not deliver to restricted zones such as army bases, shipyards, and offshore islands e.g. Pulau Ubin, Sentosa. However, we are able to deliver to your residence in Sentosa Cove for a surcharge of $10. Delivery to Tuas is also subject to $10 surcharge.
We do ship outside of Singapore using SingPost, Fedex and DHL Express; just drop us an email to email@example.com or WhatsApp us at +65-8876-8501 to let us know where you would like your items to be delivered. We will inform you of the shipping charges accordingly.
We accept payment via Paypal, Visa, and Mastercard.
Don't worry, you don't need a PayPal account for online purchases. All you need is a debit or credit card. We have recently integrated Shopify payments, which means you can simply check-out using your cards, all on the same page.
Should you encounter any difficulty ordering online, you may send an email to firstname.lastname@example.org or WhatsApp us at +65-8876-8501 and our friendly sales staff will help you out.
Yes, you can. Just email us at email@example.com and we will provide you with the necessary bank details to make a bank transfer.