FAQ

1. Products

1.1  Can I buy the walking stick at the Corporate Office of Service Center?

This Smart Walking Stick collection is available for sales at the Service Center but not available at our Corporate Office at On-North. However you can simply buy it On-line.  Alternatively, you can experience this amazing collections of Smart Walking Stick at the following Retail Outlets.

1.2  Where can I try out the Smart Walking Stick?

You can experience the Smart Walking Stick collection at our Service Center and the following Retail Outlets.

1.3  Do you have any warranty for the Smart Walking Stick?

Yes, The Smart Walking Stick comes with 1 year warrant from manufacturing defect. Just present the item together with the receipt at our Service Center.

1.4  Can I bring this Smart Walking Stick on-board plane?

Absolutely, as it is designed as a walking aid, they will allow it on-board plane. The battery in the Smart Walking Stick is similar to those that is in the mobile phone, thus there is no issue in bringing it on-board plane.

For Model with Essential (Manual Alarm) Handle And MP3 (Auto Fall-Alarm) Handle, the battery specification is: Lithium Ion Battery 3.7V 550mAh.

The walking stick is packed with Lithium ion battery  3.7v 550mAh. – UN3481, PI966 Section II (not regulated)

MSDS, UN3481 PI 966

UN3481, PI967 Section II (not regulated)

MSDS, UN3481 PI 967

1.5  Is the Smart Walking Stick battery operated?

Yes, there is an in-built battery in the handle similar to those that is in the mobile phone. It comes complete with the USB charging cable. A typical charging time of 2 hours can last the LED Light for about 10 hrs and 5 hrs for the MP3 Player or Alarm.

1.6  In what way can this product help the dementia patient?

For dementia patient, we will recommend the amazing MP3 model. Numerous research and authentic reports have proven that Music Therapy can help in cognitive capability and greatly reduce the rate of deterioration from dementia.

1.7  I am 100kg, is it safe for me to use the Smart Chair walking stick?

Yes, this excellent product is meticulously engineered to take the user weight of up to 120kg.

1.8  I am wearing long dress, can I still sit on the Chair Walking Stick?

Yes, even though the fascinating chair is design to be seated facing the handle, however many of our existing client sit side ways with one hand resting on the handle bar. Please be mindful that siting in reverse manner (handle behind our back) is not recommended.  You can experience this amazing Smart Walking Stick at the following Retail Outlets.

 

2. Delivery

2.1  When can I receive my items after I have ordered them?

Upon successful transaction, we will process your order immediately.  You should be enjoying this revolutionary product within 1 - 3 working days.

2.2  I need the item urgently. Can I request for faster delivery?

In such cases, we will try our best to deliver your item as soon as possible, subject to the availability of our delivery team. Drop us an email to hello@agegracefully.shop or WhatsApp us at +65-8876-8501 to inform us of the situation and we'll work something out for you.

2.3  Can I arrange for self-collection?

Yes, select "Self-Collection" during checkout. The system will not include delivery charges. Call 69175707 or WhatsApp 87829952 to make an appointment to pick up at the Service Center.

2.4  How do I change my shipping address/contact details after my order has been placed?

Just drop us an email to hello@agegracefully.shop or WhatsApp us at +65-8876-8501 as soon as you can to inform us of the changes you would like to make.

2.5  Is there anywhere in Singapore that you don't deliver?

Due to certain limitations by certain organisations, we do not deliver to restricted zones such as army bases, shipyards, and offshore islands e.g. Pulau Ubin, Sentosa. However, we are able to deliver to your residence in Sentosa Cove for a surcharge of $10. Delivery to Tuas is also subject to $10 surcharge. 

2.6  I live outside Singapore. Is it possible to arrange for delivery to my country?

We do ship outside of Singapore using SingPost, Fedex and DHL Express; just drop us an email to hello@agegracefully.shop or WhatsApp us at +65-8876-8501 to let us know where you would like your items to be delivered. We will inform you of the shipping charges accordingly.

 

3. Payment

3.1  How do I make payment for my purchase?

We accept payment via Paypal, Visa, and Mastercard.

3.2  What if I don't have a Paypal account?

Don't worry, you don't need a PayPal account for online purchases. All you need is a debit or credit card. We have recently integrated Shopify payments, which means you can simply check-out using your cards, all on the same page.

3.3  I can't seem to place my order online. Is there any other way to place my order?

Should you encounter any difficulty ordering online, you may send an email to hello@agegracefully.shop or WhatsApp us at +65-8876-8501 and our friendly sales staff will help you out.

3.4  Can I make payment via bank transfer?

Yes, you can. Just email us at hello@agegracefully.shop and we will provide you with the necessary bank details to make a bank transfer.